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Return Window: All returns must be postmarked within 14 days of the purchase date.
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- Item Condition: Returned items must be in new and unused condition, with all original tags and labels attached.
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- Multiple Size Orders: We do not accept returns for orders containing multiple sizes intended for trying on different fits. in any all cases of return buyer will ship return item with properly packaging.
Partial Refunds:
In some cases, partial refunds may be issued. This may apply to situations like:
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- Free Items: Free items (e.g., shirts, socks) are not eligible for size exchanges.
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- Incorrect Customer Address: We cannot offer refunds for products shipped to an address incorrectly entered by the customer.
Damaged or Incorrect Items:
We offer a 14-day return window for damaged or incorrectly shipped items only. However, as we ship orders within 24 hours, order cancellations before shipment are subject to our standard return policy.
Duties and Taxes:
Please note that you (the customer) are responsible for any duties and taxes imposed by your country on imported goods. These will be collected by your shipping carrier upon delivery. The amount will vary depending on your country’s import laws.
Refunds:
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- Processing Time: We will issue a full refund for the purchase amount within 2-4 business days of receiving the returned item.
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- Refund Method: Refunds will be issued through the same payment method used for the purchase (e.g., PayPal).
- Return Cost: Return Cost will paid by Buyer.
- Return Address: Our Return Address will Be Same as Shipping Address.
- Note: We will Refund to buyer after receiving Our item in 2 -4 business days. And will refund in same payment method with 15% deduction.
Exchanges:
In some cases, you may be eligible for an exchange instead of a refund. We may also offer store credit or discount coupons for future purchases.
Transaction Fee:
Please note that a 15% transaction fee will be applied to all refunds, regardless of the reason.
Additional Information:
For further details or inquiries regarding our return and refund policy, please contact us at support@lederhosensonline.com
